All new shoppers have the option to be enrolled in our loyalty program, where they will earn points on purchases that can be redeemed as free products/discounts. If you’ve been referred to shop with us by a loyalty member, text us for a welcome PROMO CODE at 973-604-8775.

We send out emails and newsletters periodically. If you are subscribed to our emails and have not received an email within the last 3 months, make sure you check your spam folder first! If you thinking you’re missing any emails from us, text us at 973-604-8775.

Shipping outside of the US would be a custom order. Text us with any questions at 973-604-8775.

Please send all returns via ground shipping to ReelStyle Exchange 12 Main St Millburn Salon Suite 07041.Please text us to start your return process at 973-604-8775.

Yes! We accept returns postmarked within 30 days of purchase. The product must be intact and at least half full. We encourage you to text us at  973-604-8775 with any questions or concerns on use or product performance so we can assist you with custom advice.

If you believe there is an error on your shipping address, we’ve got you! Text us at 973-604-8775.

Your order should ship within 72 hours. If there’s any issues or delays, we’ll let you know.

We’d like to say 24/7, but sometimes we do have to nap! Feel free to reach out to us during off hours and we’ll respond as soon as possible.

Yes! We guarantee satisfaction and the knowledge you need to use it to its custom potential with your hair. We’d love to do a text consult (973-604-8775) to ensure you have all the best information. If after customized advice from one of our professionals still leaves you dissatisfied, we are happy to exchange your item within 30 days of the date received.

Text us for our loyalty customer PROMO CODE! 973-604-8775.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Yes! Some of our items are available for subscription. Text us for more info 973-604-8775.

We accept all major credit cards, apple pay, cash if you’re visiting us for an in-store shopping appointment, and afterpay.

Gift cards can be redeemed in store or online. To redeem a gift card online, type the gift card number into the appropriate box.

Oh no! We’re so sorry to hear this. Please reach out to us via text at 973-604-8775 and let us know what went wrong.

Exchanges are free; customers will need to cover the cost of shipping.

We’re sad to see you go! To unsubscribe from our emails, scroll to the bottom and hit the unsubscribe button. If you prefer text notifications, please text us at 973-604-8775.

Oh no! Please text us at 973-604-8775.

Shipping to US territories would be a custom order. Text us with any questions at 973-604-8775.